Effective Date: 6 March 2026
Ace Advisory provides strategic advisory services delivered through scheduled sessions, planning support, and ongoing guidance.
Due to the nature of advisory services, the following refund policy applies.
1. Monthly Retainer Payments
Advisory services are billed on a recurring monthly basis.
Payments are:
Processed in advance
Allocated toward reserved advisory time
Used to maintain ongoing client availability
Because advisory capacity is limited and reserved in advance, refunds are generally not provided once payment has been processed.
2. Cancellation and Termination
Clients may terminate services by providing 30 days written notice.
During the notice period:
Services remain available
Payments remain due
Scheduled sessions may still be used
No refunds are issued for unused time during an active billing period.
3. Missed Sessions
If a scheduled session is missed without reasonable notice:
The session may be forfeited
No refund will be issued
Rescheduling may be offered at Ace Advisory’s discretion.
4. Exceptional Circumstances
Refunds may be considered only in exceptional situations, including:
Duplicate payments
Billing errors
Situations where services cannot be delivered by Ace Advisory
All refund requests are reviewed individually.
5. No Outcome-Based Refunds
Refunds are not provided based on:
Business performance
Financial outcomes
Personal dissatisfaction due to results
Failure to implement advisory recommendations
Advisory services provide guidance, not guaranteed outcomes.
6. Contact for Billing Enquiries
For billing or refund-related enquiries, contact:
Email: info@aceadvisory.au
Website: aceadvisory.au
Location: Sydney, Australia